When you sign on to use the DAVIN Clinical Placement Software, Emily is one of your first points of contact. She will help guide you through the process of setting your school up in the system, training the users, and ensuring your transition to a cloud-based clinical tracking solution is seamless.

A passion for helping people marked Emily’s tenure at Syracuse University. While studying for her Bachelor’s in Public Health, she seized the opportunity to intern for a SUNY college where she conducted research to aid in the implementation of a new public health program. She brought that passion into her work with a non-profit Syracuse child advocacy center that focused on outreach and education. Between her work and her studies, she volunteered at many non-profits, including Hope Print, where she organized a donation drive for refugees, and Ten Tons of Love, where she created video for a donation drive.

During her final school year, Emily interned at Davin Healthcare Software Solutions, helping with research essential to the roll-out of the DAVIN Clinical Placement Software. She transitioned from intern to a permanent position in 2019 after graduating with a Bachelor’s in Public Health from Syracuse University. She brings her experience of program implementation, specializing in non-profits, along with over five years of customer service, to her work here, aiding in creating a successful onboarding process.

Emily sat with us to talk about Davin and the customer experience:

[Transcript]

The main reason I enjoy working for Davin is the endless opportunities that Davin provides.

 From being a new employee, all the way to being here for a couple of years, I have had the chance to be involved in a lot of different projects and new growth opportunities here.

 Two main reasons to work with Davin are because we are customer focused and customizable. These two go hand in and hand. During our initial call with a client, we like to learn the client’s processes, that way we can best suit their needs.

 After the initial call, and when the onboarding and implementation is over, we will still be here to help you.

 All of us here at Davin really enjoy working with our customers throughout the users’ time.

 We believe that customer feedback and enhancements are the driving force of our customer-focused culture.

 My name is Emily Allen, and I am the customer success specialists here at Davin.